Returns & Refunds
We want you to love every VedLuxe product. If something isn't right, we'll make it right.
Last updated: March 2026
7 Days
Return Window
5–7 Days
Refund Timeline
100%
Money-Back Guarantee*
Eligible for Return
- Product received in damaged or broken condition
- Wrong product delivered (different from what was ordered)
- Product expired or near expiry (within 3 months)
- Significant quality defect or contamination
- Allergic reaction within 48 hours of first use (with dermatologist note)
Not Eligible
- Change of mind or personal preference
- Product opened and used more than once
- Damage caused after delivery (post-delivery mishandling)
- Returns initiated after 7 days of delivery
- Items without original packaging
- Sale / clearance items (unless damaged)
How to Initiate a Return
Follow these 3 simple steps to raise a return request.
Contact Us
Message us on WhatsApp at +91 98765 43210 or email returns@vedluxenaturals.com with your Order ID and clear photos/video of the issue.
Pack Securely
Keep the product in its original packaging with all accessories. Our team will arrange a free reverse pickup in most cities.
Receive Refund
Once we receive and verify the returned product, refund is initiated within 3–5 working days to your original payment method.
Refund Timeline
Raise Request
Day 0Contact us via WhatsApp or email within 7 days with photos.
Review & Approval
Day 1–2Our team reviews your request and approves within 24–48 hours.
Pickup / Return
Day 2–4Reverse pickup is arranged or you can self-ship (reimbursed).
Quality Check
Day 5–6We inspect the returned product at our facility.
Refund Processed
Day 6–7Refund is initiated to your UPI / bank account.
Amount Credited
Day 8–12Funds reflect in your account within 3–5 banking days.
Prefer an Exchange?
Instead of a refund, you can choose to exchange a product for a different variant, size, or quantity of equal value. Exchanges are processed faster — typically within 3–5 business days. Contact us on WhatsApp to request an exchange.
💬 Request Exchange on WhatsAppAdditional Notes
- *Money-back guarantee applies to eligible returns only as described above.
- Cash on Delivery orders will be refunded via UPI or bank transfer (no cash refunds).
- Shipping charges are non-refundable unless the return is due to our error.
- Partial returns (part of a multi-item order) are accepted; refund will be proportionate.